Jon Duffy

How effective is sunscreen? With 500 New Zealanders dying from melanoma every year.. it's something Consumer NZ wants to find out. But each SPF test costs $5000 and they have to be conducted in labs… Audio

Check your receipts - a computer glitch at dozens of supermarkets yesterday meant shoppers did not get the discounts that were advertised on the shelf.

If you were shopping at a Pak n Save, New World… Video, Audio

The truthfulness of sunscreen SPF labels is again under scrutiny, after an American lab pleaded guilty to falsifying test results. The New York-based AMA Laboratories has tested some products sold in… Audio

Consumer advocates and electricity retailers say new guidelines designed to protect customers from having their power cut off don't go far enough, and vulnerable people remain at risk.

Two years ago… Audio

The clouds are about to clear for New Zealand customers who can't decide which telecommunication plan best suits their needs.

Our three biggest telcos - Spark, Vodafone and 2Degrees - have agreed to… Audio

A number of events right around the country were postponed or cancelled when alert levels changed last weekend.  Head of Consumer NZ, Jon Duffy talks to Jesse about what people can do about refunds… Audio

As international travel continues to look like a distant prospect, Consumer New Zealand is calling for Air New Zealand to be clear with customers about its travel credit and refund policy. Since covid… Audio

Five sunscreens have failed to meet their SPF label claims in the latest round of testing by Consumer New Zealand.

Out of the ten products tested, just half met their SPF claim.

New Zealand has one… Audio

New Zealand's supermarket duopoly is being investigated by the Commerce Commission - but are the big two, too big to bring down?  Audio

Consumer New Zealand wants the Commerce Commission to investigate Airbnb and Bachcare over what it describes as unfair cancellation terms. 

Consumer Chief executive Jon Duffy says the booking sites'… Audio

Head of Consumer NZ calls out corporates for the way they treat customers. Jon Duffy talks to the Panel about his concerns. Audio

Supermarkets will face fresh scrutiny under a sweeping investigation into whether New Zealanders are getting ripped-off at the checkout. The Government has ordered the Commerce Commission to conduct a… Audio

The Commerce Commission is investigating whether supermarkets are charging too much for groceries and treating suppliers fairly. Audio

The CEO of Consumer New Zealand says supermarkets have failed New Zealanders by overcharging at the till.

Jon Duffy believes the charging of Mangare Pak n Save for misleading customers about price is… Audio

Are electricity consumers waking up to the idea of shopping around for a better deal? Data from the Electricity Authority show 69,000 account holders switched energy companies from March through… Audio

A new study finds the vast majority of consumers want to get broken electrical appliances fixed, but are frustrated by how difficult and pricey it is to do. According to research conducted by Consumer… Audio

Ever think you're paying too much for your mobile phone plan?

Well, a new report released by the Commerce Commission, shows a third of post-pay customers are paying too much.

Consumer NZ's chief… Audio

A Consumer NZ survey has found that New Zealanders are willing to pay more for appliances IF they last longer. Consumer Chief Executive Jon Duffy joins the Panel to discuss. Audio

Karyn speaks with Consumer New Zealand's Jon Duffy who's calling for the Commerce Commission to investigate the supermarket sector in a similar way to what they did with the retail fuel market last… Audio