Jon Duffy

The CEO of Consumer New Zealand says supermarkets have failed New Zealanders by overcharging at the till.

Jon Duffy believes the charging of Mangare Pak n Save for misleading customers about price is… Audio

Are electricity consumers waking up to the idea of shopping around for a better deal? Data from the Electricity Authority show 69,000 account holders switched energy companies from March through… Audio

A new study finds the vast majority of consumers want to get broken electrical appliances fixed, but are frustrated by how difficult and pricey it is to do. According to research conducted by Consumer… Audio

Ever think you're paying too much for your mobile phone plan?

Well, a new report released by the Commerce Commission, shows a third of post-pay customers are paying too much.

Consumer NZ's chief… Audio

A Consumer NZ survey has found that New Zealanders are willing to pay more for appliances IF they last longer. Consumer Chief Executive Jon Duffy joins the Panel to discuss. Audio

Karyn speaks with Consumer New Zealand's Jon Duffy who's calling for the Commerce Commission to investigate the supermarket sector in a similar way to what they did with the retail fuel market last… Audio

Hunting for discounts and specials is a key part of any visit to the supermarket.

A survey has found that some products are on special so often that shoppers can't be sure of how much items are… Audio

Air New Zealand has admitted it was unprepared for the disruption wrought by Covid-19 and overwhelmed by the number of people seeking refunds.

A select committee at Parliament this morning heard the… Audio

The consumer watchdog has taken its fight for Air New Zealand to refund flights cancelled during the pandemic to the Consumer Affairs Minister.

Yesterday Air New Zealand apologised to customers who… Audio

A company many consider a national icon is refusing to refund hundreds of millions of dollars in customer cash. Why is Air New Zealand holding on to airfares for cancelled trips? Audio

The consumer watchdog says Air New Zealand is still not refunding passengers booked on cancelled flights to or from the United States, and is providing misleading information to those seeking a… Audio

As domestic travel takes off in alert level two, as of tomorrow, what confidence can customers have in our national airline? And what is the likely cascade effect on the wider tourism industry of… Audio

Consumer NZ is not a new organisation. The magazine recently celebrated its 50th birthday and the writers and researchers continue to scratch around the New Zealand markets to get the details on how… Audio

Jon Duffy on what items have been banned for sale on Trade Me. Audio