Jon Duffy
Supermarket 'specials' often not so special - Consumer NZ
Hunting for discounts and specials is a key part of any visit to the supermarket.
A survey has found that some products are on special so often that shoppers can't be sure of how much items are… Audio
Air NZ admits being unprepared for Covid-19 disruption
Air New Zealand has admitted it was unprepared for the disruption wrought by Covid-19 and overwhelmed by the number of people seeking refunds.
A select committee at Parliament this morning heard the… Audio
Smaller power companies win on customer satisfaction - report
'It's better with Trust Power' the power company says in advertisements. But that is not customers' experience according to a new Consummer NZ survey.
The power company was bottom of the heap when it… Audio
Small power companies making customers happiest
Small power companies have achieved top marks in Consumer New Zealand's latest satisfaction survey of the sector.
But two major players are at the bottom of the rankings.
Just 43 percent of… Audio
Consumer NZ meets minister over Air NZ refunds
The consumer watchdog has taken its fight for Air New Zealand to refund flights cancelled during the pandemic to the Consumer Affairs Minister.
Yesterday Air New Zealand apologised to customers who… Audio
Who's holding out on pandemic refunds?
A company many consider a national icon is refusing to refund hundreds of millions of dollars in customer cash. Why is Air New Zealand holding on to airfares for cancelled trips? Audio
Who's holding out on pandemic refunds?
A company many consider a national icon is refusing to refund hundreds of millions of dollars in customer cash. Why is Air New Zealand holding on to airfares for cancelled trips?
AudioCommerce Commission complaint laid over Air NZ refunds
The consumer watchdog says Air New Zealand is still not refunding passengers booked on cancelled flights to or from the United States, and is providing misleading information to those seeking a… Audio
Our national airline - up in the air?
As domestic travel takes off in alert level two, as of tomorrow, what confidence can customers have in our national airline? And what is the likely cascade effect on the wider tourism industry of… Audio
Jon Duffy to take over as Chief Executive at Consumer NZ
Consumer NZ is not a new organisation. The magazine recently celebrated its 50th birthday and the writers and researchers continue to scratch around the New Zealand markets to get the details on how… Audio
Goods which incite hate
Jon Duffy on what items have been banned for sale on Trade Me. Audio
Trademe handed police information in Hager case
Trade Me was one of the companies initially asked by police to release information on Mr Hager. Audio
Car dealership found guilty of cheating TradeMe
A scam by a car company, which bid on its own TradeMe auctions to drive up sale prices, has been described as the most prolific, systematic and damaging campaign against the auction site and its… Audio
