Air New Zealand has admitted it was unprepared for the disruption wrought by Covid-19 and overwhelmed by the number of people seeking refunds.
A select committee at Parliament this morning heard the airline's boss outline just how bleak things got during level 4 lockdown and how it failed to cope.
The airline launched an online tool this week to try to help those looking for credits, but some are asking why that wasn't already in place before the pandemic.
Rachel Thomas reports.
