Jon Duffy

Consumer advocates say a muscled up Kiwibank is no silver bullet to fix the country's banking sector.

A draft Commerce Commission report has found a lack of competition in the personal banking sector… Audio

Consumer NZ is calling for fair pricing for domestic air travel. On Thursday, Air New Zealand Chief Executive Greg Foran told Checkpoint the airline has begun to raise domestic fares in response to… Audio

The recently rebranded Woolworths is also revamping its loyalty programme, claiming customers will benefit from targeted ads based on information collected about them.

Everyday Rewards is replacing… Audio

The pricing and promotional practices at the country's two major supermarket groups are to be the focus of an investigation opened by the Commerce Commission.

The consumer watchdog is responding to a… Audio

Z Energy is being taken to court over claims it has breached the Fair Trading Act by misleading New Zealanders.

According to the Statement of Claim filed by Consumer NZ inc, Lawyers for Climate… Audio

Consumer rights advocates want banks to fast-track account name matching to help stave off an increasing number of scams. But how easy is it? Audio

Consumer NZ says nearly a fifth of households have struggled to pay their power bills over the past year, while the big four generation and retail power companies or gentailers have made their… Audio

Labour's policy to remove GST on fruit and vegetables - previously labelled as 'boondoggle' by its own Finance Minister - has found few friends since its announcement on Sunday. Labour is promising to… Audio

Nine to Noon looks at the rise of online financial fraud and whether banks could be doing more to protect their customers' losses.  Audio

The consumer watchdog is warning about AI-powered digital billboards now in use in shopping malls, and the lack of disclosure about the data they're using. Consumer NZ says the billboards, called… Audio

Booking tickets to go see your favourite artists has been getting more expensive. Some feel, sneakily so. Some ticketing agents also charge a booking fee, a payment processing fee and a handling fee -… Audio

The Commerce Commission is investigating whether food delivery service HelloFresh has breached the Fair Trading Act for charging customers for meal kits they haven't ordered, sometimes even sending… Audio

Concern about the climate is making its way to the checkout - according to new data from Consumer NZ.

Its latest Sentiment Tracker shows almost 85 percent of New Zealanders expect to maintain or… Video, Audio

Consumer NZ is calling out dodgy supermarket specials after hundreds of reports by eagle-eyed shoppers of so-called special offers that really weren't.

The reports follow Consumer NZ's call last… Audio

The Detail podcast brings you the issues behind the news every weekday. Here's what we covered this week. Audio

A Levin chocolate maker is in hot water over potentially misrepresenting its products. Why? Audio

Since Friday, widespread flooding has caused extensive damage throughout the upper North Island. 

So what are your rights if you've been affected, whether as a renter, traveller, or event-goer? 

… Audio

Open banking has increased choice and lowered banking costs for millions around the world.

But it has been slow to arrive here. The government has been working on it and an announcement is expected… Audio

Consumer rights advocates have complained to the Commerce Commission alleging Jetstar is misleading passengers about their rights, and breaching the Fair Trading Act.

Consumer New Zealand says its… Audio

Some property agencies are breaking privacy laws by asking potential renters for intrusive and unnecessary personal information.

A Consumer New Zealand investigation has found that young people… Audio