Jon Duffy

The Commerce Commission is investigating whether food delivery service HelloFresh has breached the Fair Trading Act for charging customers for meal kits they haven't ordered, sometimes even sending… Audio

Concern about the climate is making its way to the checkout - according to new data from Consumer NZ.

Its latest Sentiment Tracker shows almost 85 percent of New Zealanders expect to maintain or… Video, Audio

Consumer NZ is calling out dodgy supermarket specials after hundreds of reports by eagle-eyed shoppers of so-called special offers that really weren't.

The reports follow Consumer NZ's call last… Audio

The Detail podcast brings you the issues behind the news every weekday. Here's what we covered this week. Audio

A Levin chocolate maker is in hot water over potentially misrepresenting its products. Why? Audio

Since Friday, widespread flooding has caused extensive damage throughout the upper North Island. 

So what are your rights if you've been affected, whether as a renter, traveller, or event-goer? 

… Audio

Open banking has increased choice and lowered banking costs for millions around the world.

But it has been slow to arrive here. The government has been working on it and an announcement is expected… Audio

Consumer rights advocates have complained to the Commerce Commission alleging Jetstar is misleading passengers about their rights, and breaching the Fair Trading Act.

Consumer New Zealand says its… Audio

Some property agencies are breaking privacy laws by asking potential renters for intrusive and unnecessary personal information.

A Consumer New Zealand investigation has found that young people… Audio

Consumer NZ is campaigning for airlines to be upfront about passenger rights.

The company said Air New Zealand and Jetstar do not clearly communicate enough with customers about flight cancellation… Audio

Jetstar's treatment of a family with disabled children, which ended in a ruined holiday and significant stress, has landed airline policy and manners in the spotlight again.

Despite checking in 45… Video, Audio

Figures from an international e-commerce company show the cost of fruit and vegetables in New Zealand have risen by almost 16 percent since the start of the year.

It's the twelfth highest rise out of… Audio

The Government is expected to use another tool from it's arsenal to tackle the increasing cost of living.

It's anticipated the next the next step in supermarket reforms will be announced later today… Audio

It's now illegal for roving salespeople to ignore "do not knock" stickers.

Today's changes to the Fair Trading Act, mean door-to-door traders who ignore a 'Do Not Knock' sticker risk fines of up to… Audio

For the next six months some travellers will experience disruptions as Air New Zealand cuts the number of flights to deal with staff shortages.

Domestic and international schedules will operate at 90… Audio

Now that travel has opened up again many of us are opting to take a long-anticipated holiday away. Jon Duffy from Consumer NZ has some advice on what your rights are when it doesn't go to plan. Audio

The Detail podcast brings you the issues behind the news every weekday. Here's what we covered this week.  Audio