4 Jun 2020

Consumer NZ meets minister over Air NZ refunds

From Morning Report, 7:24 am on 4 June 2020

The consumer watchdog has taken its fight for Air New Zealand to refund flights cancelled during the pandemic to the Consumer Affairs Minister.

Yesterday Air New Zealand apologised to customers who have been unable to use their airfare credits, but said it can't afford to offer refunds to everyone who has had flights cancelled.

Its chief financial officer Cam Wallace told RNZ to refund everyone, the airline would have to dip into its $900 million government loan.

Consumer New Zealand chief executive Jon Duffy speaks to Kim Hill.