Consumer New Zealand
Consumer NZ to test products for sustainability and repairability
Consumer New Zealand says it's making the biggest change to its product testing process in more than 50 years of existence - by only recommending appliances that last. Audio
Are supermarkets one step away from becoming a monopoly?
Karyn speaks with Consumer New Zealand's Jon Duffy who's calling for the Commerce Commission to investigate the supermarket sector in a similar way to what they did with the retail fuel market last… Audio
Small power companies making customers happiest
Small power companies have achieved top marks in Consumer New Zealand's latest satisfaction survey of the sector.
But two major players are at the bottom of the rankings.
Just 43 percent of… Audio
Sue Chetwin: Consumer report shows 70% of counterfeit goods sold online
A US study released this week shows 70% of counterfeit products are sold online worth half a trillion dollars each year. Consumer New Zealand chief executive Sue Chetwin joins Jim to discuss. Audio
Consumers should be wary of unnecessary breakdown insurance
Car buyers are being warned-off mechanical breakdown insurance when buying a new set of wheels. Consumer New Zealand says the insurance is heavily promoted by dealers and could add more than… Audio
Consumer advocate welcomes govt action on door-to-door sales
Vulnerable consumers and the elderly can expect to get fewer knocks on the door from pushy salespeople. As part of tough new consumer protection measures the government is giving "do not knock"… Audio
Price monitoring needed to ensure genuine discounts - Consumer
Consumer New Zealand thinks supermarket prices should be monitored to make sure we're not being duped. We love to buy the things on special at the supermarket, but "if that special isn't a genuine… Audio
Real estate agents accused of mortgage broker deals
The Real Estate Agents Authority chief executive Kevin Lampen-Smith tells Morning Report the authority expects real estate agents to disclose if they get a commission from referring a client to a… Audio
Real estate agents allegedly in bed with mortgage brokers
A report by Consumer New Zealand shows financial ties between real estate agents and mortgage brokers could mean home buyers are being duped. The report shows some real estate agents are offering… Audio
Warning gas will run out soon met with scorn by industry
The plumbing and gas fitting industry is pouring scorn on claims that gas will run out soon in New Zealand.
$340k wiped from Auckland Transport accounts
Over $340,000 has expired and been wiped from people's Auckland Transport HOP accounts without customers being notified. Audio
No evidence found to support Fonterra's light-proof bottles
Consumer New Zealand is calling on dairy-giant Fonterra to apologise to consumers for potentially misleading them over the nutritional benefits of Anchor's light-proof milk bottles. Video, Audio
Petition to end 'service fees' presented to Parliament
Far too many people are being hit with extra costs they did not know about when they signed contracts to buy goods, says Consumer New Zealand.
Industry denies cold, flu medicine make unsubstantiated claims
The cold medicine industry is rubbishing the idea sick people are better off taking painkillers and going to bed than taking over-the-counter cold-and-flu remedies. Scott Milne, the executive director… Audio
Over the counter flu medication a waste of money?
Consumer New Zealand says sick people are better off taking painkillers and going to bed than shelling out for expensive flu remedies. It says the companies make misleading claims about their… Audio
Consumer NZ warns against using kitset building company
Consumer New Zealand is warning people not to buy from an Auckland-based kitset building company, which has left customers thousands of dollars out of pocket. Audio
Sneaky charges 'misleading' consumers
Consumers could be paying an extra $68 million each year in fees that retailers are adding to the advertised price of goods and services.
Kiwibank defends $5 charge for 'incessant' calls
Kiwibank is defending a new phone charge it says prevents people from calling its customer service line incessantly and unneccessarily.
Telcos hard to reach, consumers say
People find it hard getting through to their telecommunications providers, a Consumer New Zealand survey shows.