Jessica Wilson

Air New Zealand is apologizing to customers who haven't been able to access credits for flights cancelled because of Covid-19. It's the first time the airline has spoken after backlash about its… Audio

There are concerns power bills could rise with so many people not just working from home but spending most of their spare time there as well.

Meters aren't being read and bills are instead being… Audio

Insurance companies will save about $100 million on payouts for motor vehicles alone during the lockdown, given the dramatic drop in driving during the pandemic.

Consumer New Zealand is now urging… Audio

Consumer New Zealand says it's getting complaints from people being stung with massive cancellation fees for weddings that aren't able to go ahead.

There have also been complaints from people who've… Audio

Price gouging by pharmacies and reluctance to refund cancelled plane tickets are two of the main complaints being handled by Consumer New Zealand since the Covid-19 pandemic began affecting New… Audio

The government has promised to crack down on unfair ticket sales and is suggesting banning ticket-buying bots and capping how much a second-hand ticket can sell for online.

But with any changes yet… Audio

Consumer New Zealand has announced the winners of its 'bad taste' awards, given to products that claim to be "wholesome" or "nutritious" when the evidence suggests otherwise.

There are three… Audio

Electricity reforms are set to be pushed through. There are a suite of recommendations outlined in the Electricity Price Reviews final report.  Audio

How do you feel about your insurer? If new research is anything to go by then not so good. A review of the conduct of life insurers found poor value products, over charging of premiums, and more.  Audio

Fuel retailer Gull says opening up the wholesale market could make a significant difference to the sector. The Commerce Commission has found fuel companies could be getting higher than reasonable… Audio

A woman who paid 50 cents too little for her parking was handed a ticket for nearly $100. Jessica Wilson from Consumer NZ joins us to talk about what your options are in this situation. Audio

Ever had an insurance claim unfairly denied? It turns out it's more common than you'd think.

Consumer NZ's research on insurance providers found a quarter of people had complained to their insurer… Audio

A consumer watchdog believes ANZ's boss charging the bank for luxury expenses for nine years could indicate a larger, more worrying culture of excess.

This comes after the bank's chair, Sir John Key… Audio

More than 40,000 households around New Zealand are connected to prepay electricity meters provided by the three largest energy retailers. In its latest survey of electricity prices, Consumer NZ… Video, Audio

Michael Hill Jeweller is urging people to buy gifts for someone other than your actual mother, for Mothers' Day. It reckons you could be buying for your "work mum", too. The ad says "celebrate all… Audio

Footage of deformed and dying chickens has been released animal rights group SAFE - they say the chickens are on a free range farm and highights how consumers are being hoodwinked, with people paying… Audio

Banks have been named and shamed, and yet they are still trying to push unwanted credit cards and insurance on customers. Consumer NZ's latest banking survey found one in five bank customers had been… Audio

Is it time to clamp down on the wheel clamping cowboys? A bill to have wheel clamping fees capped has its first reading in the house this week. Audio