18 Jun 2018

Airbnb bans teen over 'out of control' party

5:17 pm on 18 June 2018

The teenager who booked an Airbnb property for an alcohol-fueled party in Dunedin has been kicked off the site.

Airbnb logo

Photo: AFP

About 100 teenagers aged between 14 and 15 were at the party when the police shut it down about 8.30pm.

Airbnb operator Jeremy Craw from Dunedin said he arrived shortly after the "out-of-control" underage party to find huge amounts of alcohol left behind

"I put my faith in Airbnb that they are going to provide me with customers that are vetted, 18, and generally they have feedback from their last stay," Mr Craw said.

He confirmed the booking was made by a first time customer and he did not meet them on their arrival.

Airbnb policy restricts bookings to people aged 18 years and older.

The organisation said it had permanently banned the underage customer from its site.

However, Mr Craw said he was concerned the site's systems and process were not strong enough to prevent this from happening again.

The underage teenagers were able to not only book the property, but also had access to a credit card and alcohol, he said.

In a statement to RNZ News, Airbnb confirmed it had launched an internal review to find out how the teenagers booked the property, saying even one incident was too many.

"We are constantly working to improve our platform, our policies, and our protections because even one incident is one too many," the organisation's statement read.

Airbnb confirmed it was providing support to Mr Craw and to the police.

"Hosts can also require that guests provide Airbnb with a government ID before booking their listing, and then the host in turn is required to do so as well," the organisation stated.

There have been more than 300 million guest arrivals in Airbnb listings to date.

Get the RNZ app

for ad-free news and current affairs