Refunds
Frustrated parents seek funds for abandoned school trips
A group of parents, exasperated by a lack of repayment for school trips that can't proceed, has complained to the Ministry of Education seeking an independent inquiry into the endorsement and use of a… Audio
Commerce Commission receives complaint against Air NZ
The Commerce Commission has received an official complaint against Air New Zealand over its refusal to provide refunds to some passengers affected by cancelled US flights.
The airline acknowledged… Audio
Some consumers left with no refunds after travel cancellations
Some travellers who's trips have been cancelled are not seeing a full refund, but Flight Centre has reneged on its initial refusal to give money back. Jessica Wilson from Consumer NZ explains what… Audio
ACC owes businesses $100m
ACC has confessed to a $100m business levy botch-up, saying more than 300,000 businesses, including the self-employed, as well as businesses paying levies in advance, are now eligible for refunds for… Video, Audio