Call Centres
The desperation of India's scammers
14 Jan 2018
The scammers trying to convince you your computer has a problem may well have been conned themselves, Delhi journalist Snigdha Poonam says. Audio
New technology with Sarah Putt
14 Apr 2016
Sarah Putt on Chatbots in call centres, how technology can boost New Zealand's government agency productivity and Uber's sharing of users' information Audio