Norma Lane
Paramedics will no longer work alone after Warkworth attack
St John ambulance service is furious a paramedic was assaulted at the Warkworth station, north of Auckland, and says from now on people won't be able to work alone.
The sole female ambulance officer… Audio
Paramedic on Whakaari/White Island eruption
Paramedics from St John took charge of the evacuation of the injured from Whakaari/White Island.
Norma Lane is St John's director of operations. Audio
Whakaari White Island eruption: Bay of Plenty warned of ashfall
A massive rescue operation is underway following an eruption on White Island in the Bay of Plenty at 2:11pm on Wednesday.
Initially it was believed 100 people were on or around the island at the… Video, Audio
Ambulances inundated with calls related to winter-illnesses
St John's director of clinical operations, Norma Lane, told our reporter Adriana Weber many of the calls are from people suffering winter-related illnesses - colds, coughs, chest infections and flus. Audio
St John - Not making more mistakes- just more reporting
The ambulance service says better reporting is behind the sharp jump in the number of serious mistakes by paramdiecs. Norma Lane, St John's director of clinical operations, says there can always be… Audio
St John Ambulance responds to criticism of its new call assessment system
The ambulance service is a month into trialling a new system in Auckland - where if a call is designated as low priority by the emergency call taker, a paramedic or nurse calls back to give a fuller… Audio