Alexa Bell
Air NZ changes tack on credits for customer's family
5 Jun 2020
After Checkpoint's story on cancelled flight credits, Air New Zealand changed its policy so the owner of credits can choose who they're used for.
It also refunded extra money Alexa Bell had to pay… Video, Audio
Customer 'flabbergasted' at difficulty of using Air NZ credits
4 Jun 2020
Air New Zealand cannot afford to offer refunds to everyone impacted by flight cancellations during the Covid-19 outbreak without dipping into its $900m government loan, Air New Zealand's chief revenue… Video, Audio