2 Oct 2018

North Shore bus passengers left reeling over new network

8:17 am on 2 October 2018

North Shore bus commuters could face more trouble today after the launch of a new network left some frustrated and late.

Photos posted on social media show a line of buses backed up as they enter the Constellation Drive station yesterday afternoon.

One Twitter user said the queue of buses went all the way from Sunnynook, about 2km away.

Auckland Transport's Group Manager Metro Service Delivery Stacey Van Der Putten told Morning Report congestion at one particular station had a run-on effect.

"Of course it's day one, so this is going to take some time to bed-in."

Auckland Transport is looking at options for reducing congestion this afternoon, she said.

"We need to take into consideration, it's day one, it's a new network roll-out, it's a different route and you've also got a great deal of new bus drivers who are getting used to those as well."

She said some changes can be done today and some will take a few days.

Auckland Transport spokesperson James Ireland said some teething issues with the new bus network were to be expected.

"Essentially we had too many buses arriving at Constellation station at once," he said.

It was the first business day that the new bus network has been in operation.

Mr Ireland said bus drivers and passengers who were still coming to grips with the new routes may have contributed to the delays.

Auckland Transport was looking at re-jigging timetables to address the issue.

Many social media users took to Twitter to vent their frustrations about the new network.

The news follows the network shambles Wellington bus commuters faced with delays, full buses, or no buses turning up after a Wairarapa bus company took over the contract for half of the city's bus routes in July.

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