1 Oct 2017

Auckland Transport makes changes to HOP system

5:34 pm on 1 October 2017

Auckland Transport has made changes to its system which was wiping money off people's transport cards if they were not used.

AT Hop card and timetable

Auckland Transport began using HOP cards in October 2012. Photo: RNZ / Todd Niall

Under its terms and conditions, any money added on a HOP card via the AT website expires if the card is not used again within 60 days.

In the year to April, Auckland Transport pocketed more than $340,000 that had expired.

The transport provider has now put a warning on its website to tell commuters the funds expire if the card is not used in 60 days.

It is also going to introduce a system in which people get an automatic refund to their bank account, if their card is wiped.

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