23 Jun 2020

IAG plans to shut up shops

6:42 pm on 23 June 2020

IAG is proposing to shut its 53 AMI stores and its remaining State store, and move its 350 staff to digital and contact centre roles.

Home insurance form with money, calculator and models of houses.

Photo: 123rf

About 65 management positions could also be disestablished, however the company said it hoped to redeploy as many staff as possible.

IAG spokesperson Kevin Hughes said the review reflected growing customer expectations for digital services, which had been accelerated by the Covid-19 pandemic.

"For several years, we've seen a decline in visits to our retail stores as customers increasingly look to engage with us over the phone, via email and through our online platforms and digital channels," he said.

"Customers expect more digitally, and we are focussed on delivering that for them."

He said the proposal to close the stores was not taken lightly.

Hughes said IAG planned to set up pop-up stores, if they were required, such as in the event of a natural disaster.

Staff were being advised of the proposals this evening, and a consultation process including input from customers would begin immediately.

IAG New Zealand is the largest general insurer in the country, trading under the brands AMI, State, NZI, NAC, Lumley and Lantern.

It employs over 3000 people and insures over $650 billion of commercial and domestic assets.