Emergency Services

In an era when your mobile phone can tell Facebook or Uber where you are with astounding accuracy, call 111 in an emergency and the operator may well be confused about your location. That's what… Audio

A 12 minute-long phone call to police on the night Cissy Chen went missing is highlighting the difficulty people, who don't speak English well, have when they dial 111. Audio

Roy Breeze Waikato Fire Commander, Allan Grigg Principal Rural Fire Officer, Hurunui District Council and Paul McGill the Deputy National Commander for the Fire Service. Audio

A trial has been initiated in Gisborne to introduce the first bilingual, Maori-English, signage on emergency service vehicles. The make over of ambulances and fire engines was introduced by the Maori… Audio

The 111 emergency text service has been restored following a thirteen hour outage yesterday. Audio

More now on this week's survey of more than 100 emergency departments across New Zealand and Australia. Audio

A coroner has recommended Westpac rescue helicopters carry crotch straps after a drunken sailor fell from a harness 3 to 5 metres back into the sea. Audio

The crew of a South Island rescue helicopter faces an urgent need for more staff after a record-breaking number of callouts this winter. Audio

Everyone knows the Order of St John in New Zealand, which operates most of the country's ambulance services. But what do you know about its history? Audio

The ambulance service is a month into trialling a new system in Auckland - where if a call is designated as low priority by the emergency call taker, a paramedic or nurse calls back to give a fuller… Audio

The Marlborough coastline could soon be serviced by the country's first registered and purpose-built marine ambulance. Audio

Philippa Tolley investigates the emergency response to the February quake Audio