Sue Chetwin

There are warnings Telecom's XT mobile phone network is fundamentally flawed, as the company announces a five-million-dollar compensation package for customers affected by last week's failure. Audio

Telecom is being warned it can't afford another failure of its XT network - though its chief executive has conceded it can't be ruled out. Audio

Consumer New Zealand says Telecom customers must be compensated, after the company's new XT mobile phone network failed for a second time in as many months. Audio

Sue Chetwin, chief executive of Consumers' Institute. Audio

Consumer New Zealand says it expects customers to be the winners from the Government's plan to radically overhaul the electricity industry. Audio

A new study showing New Zealand and Australia have among the fastest rising food prices in the developed world has prompted a swift official reaction over the Tasman - but so far nothing here. Audio

A reported jump in supermarket checkout prices by more than 40 percent in a decade is being blamed on the stranglehold of the two big operators. Audio

The hamper company, Chrisco, is admitting it made a mistake over statements relating to where money from its customers is banked. Audio

There was more bad publicity for Jetstar at the weekend after a number of rugby fans missed their flight to Wellington for the All Blacks match against France. Audio

A Commerce Commission investigation has found the four big electricity companies have overcharged by 4.3 billion dollars with wholesale prices between 2001 and 2007, 18 percent higher than they should… Audio

Airlines are removing fuel levies thus lowering air ticket prices, Sue Chetwin of Consumer New Zealand comments. Audio

The NZ music organisation, APRA has dismissed claims that the new Copyright Act will unfairly force people off the internet. Audio

The Health and Disability Commission is warning about the risks of using a popular beauty therapy. Audio

The allegations centre on credit card debt which is secured against a person's house as part of an all-obligation mortgage. Audio

Consumer NZ believes taxpayers may have been subsidising pharmacy prescriptions for tourists and international students. Audio

Transpower has settled a long-running battle with the Commerce Commission over electricity transmission prices. Audio

Auctioneers Association denies culpability or responsibility for its members when dealing with stolen goods. Audio

The Commerce Commission has stepped into the controversy over sunscreens put out by the Cancer Society. Audio