Bupa
Bupa criticised for response to complaints
27 Aug 2018
One of the country's biggest resthome companies, Bupa, is being criticised for taking months to answer formal complaints from families worried about how their vulnerable parents are being treated… Audio
Care home complaint becomes consumer case
3 Aug 2017
Fed up with what he describes as ''a slow, painful and likely fruitless process'' through the usual channels, Robert Love is taking his rest home complaint to the Disputes Tribunal, claiming breach of… Audio
Resthome companies welcome pay equity settlement
19 Apr 2017
Terry Bell, the executive director of TerraNova, says the deal is a "game-changer. I'm delighted for future generations of age-care clients. I think it will be very significant for their services in… Audio