18 Jul 2025

Public-facing police counter opens in Auckland CBD

12:43 pm on 18 July 2025
Counties Manukau District Commander Superintendent Jill Rogers talking to media after a man was shot by police in Papatoetoe.

Acting deputy commissioner for the Northern Region, Jill Rogers. Photo: RNZ / Simon Rogers

A public-facing police counter has opened up in Auckland CBD on Friday - about six years since the city centre last had one.

The new public counter at the 210 Federal Street Police base will replace the one at the College Hill Police Headquarters, which has been operating since police closed their CBD Vincent Street station in 2019.

Acting deputy commissioner for the Northern Region, Jill Rogers, said it's fantastic to be opening their doors back in the heart of central Auckland once again.

"We know that the public feel safer when they see our staff and our buildings," she said.

"This has been something the community have been keen to see happen, and Police have been working hard at increasing our presence in recent years."

Rogers said police will be able to deploy with ease across busy areas of the CBD - including Te Waihorotiu Station, which is expected to be the country's busiest train station when it opens in 2026.

While police have occupied two floors at the 210 Federal Street base since 2020, this new development means police will take full occupancy of the building moving on.

Rogers said the expanded police presence will make their 24/7 response in the city more effective.

"We have seen the benefits since our Beat team moved to the site more than two years ago,

"For example, foot patrols are up 91 percent in the city from July 2024 to April 2025, on the previous period," she said.

Meanwhile, construction is ongoing at the building, with fit out work to be completed on some of the floors.

The Auckland City District Police Headquarters will remain at the College Hill location.

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