8 Nov 2020

Covid-19: Air NZ passengers caught out by voucher system can change flights

11:04 am on 8 November 2020

Air New Zealand says people caught out by the requirement to have a managed isolation voucher before flying to this country can change their flights.

AUCKLAND, NEW ZEALAND - DECEMBER 17: Air New Zealand Airbus A320 landing at Auckland International Airport on December 17, 2017 in Auckland

Photo: 123RF

Travellers are now required to have a voucher for a bed in a facility before boarding an international flight to New Zealand.

The country's managed isolation facilities are now fully booked until after Christmas, meaning people who have booked flights without a voucher might be left high and dry.

Some who booked flights home before the voucher system went live contacted RNZ earlier this week, concerned they could not secure a place in managed isolation to match their flights.

Air New Zealand says people unable to get a voucher may make one date change at no extra cost.

If a customer has a non-refundable ticket, they also have the option to hold the fare in credit.

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