13 Oct 2020

Person books room at Auckland managed isolation facility, tries to check in

6:43 pm on 13 October 2020

An investigation is underway after a member of the public booked a room at a managed isolation facility and tried to check in last night.

The foyer of the Novotel at Auckland Airport.

The foyer of the Novotel at Auckland Airport. Photo: Supplied / Alexa Cook

The person walked into the lobby of Auckland's Novotel Airport Hotel after booking a room through a third party.

The hotel had cancelled the booking but the person said they had not been told.

They were wearing a mask, and did not come into contact with any guests nor touch any surfaces.

Auckland health authorities deem it as a low public health risk.

The person has been asked to monitor any symptoms for the next two weeks as a precaution.

A managed isolation and quarantine spokesperson said an investigation was underway and they were taking action to make sure it would not happen again.