Air New Zealand customers have redeemed more than a million dollars in credit after a new online tool went live yesterday.
The tool allows people who hold credit directly with the airline to manage their credits online.
About $1.4 million dollars have been redeemed and around 38,000 customers used the tool to look up their credit balance.
The company also extended the period for using the credits - people have until December the 31st 2021 to book and 12 months after booking to travel.
Air New Zealand's Cam Wallace said: "We know it's been tough for customers trying to get through to our contact centre but with this tool now being live, it gives customers a choice as to whether they would like to use self-service or speak to an Air New Zealand employee".
The airline said it was working to improve the tool.