21 Jul 2020

Almost 40,000 Air New Zealand customers use online tool, $1.4 million in credit redeemed

11:59 am on 21 July 2020

Air New Zealand customers have redeemed more than a million dollars in credit after a new online tool went live yesterday.

Air New Zealand airplanes wait for passengers outside the international terminal as a plane taxis (L) at Wellington International airport on February 20, 2020.

File image. Photo: AFP

The tool allows people who hold credit directly with the airline to manage their credits online.

About $1.4 million dollars have been redeemed and around 38,000 customers used the tool to look up their credit balance.

The company also extended the period for using the credits - people have until December the 31st 2021 to book and 12 months after booking to travel.

Air New Zealand's Cam Wallace said: "We know it's been tough for customers trying to get through to our contact centre but with this tool now being live, it gives customers a choice as to whether they would like to use self-service or speak to an Air New Zealand employee".

The airline said it was working to improve the tool.

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