Google designer turned full-time stand-up comedian and writer Sarah Cooper uses tongue-in-cheek advice to hold a mirror up to the double standards women face in at work.
Advice to pepper emails with exclamation marks and emojis to seem more approachable is just once piece of advice in Cooper's satirical workplace guidebook How to Be Successful Without Hurting Men's Feelings.
She says that although working for Google may be a dream job for many, her dream for a long time before that has been stand-up.
“When I joined Google I was coming off of a stint of three years trying to be an actress and finding stand-up comedy and trying to be a standup comedian and then eventually becoming $20,000 in credit card debt and really needing to find a way to actually make some money,” she says.
“An old colleague of mine from school recommended me for the job and I remember getting the call that I had gotten the job and just feeling like I was giving up on my dream.
“As far as nine-to-fives go Google is the best place to work so it ended up being okay.”
How To Be Successful is a follow-up to her first book 100 Tricks to Appear Smart in Meetings, an extension to 10 Tricks to Appear Smart in Meetings, an article she published while still working for the tech giant.
She says she was nervous about the release of the article.
“I was scared to publish it because I didn’t want my coworkers to think I was making fun of them - even though I was definitely making fun of them.
“I was really surprised that people would come up to me and say how funny it was. All of a sudden people were like ‘oh you should write about my meeting trick, I have a trick to look smart, why don’t you put that in your next post’.
She says Google was full of very smart people, and her sense of humour was a good fit.
“The smartest people are funny - sometimes intentionally, sometimes unintentionally - but I think the cool thing about Google is they really had no qualms about making fun of anything and everything.
“There was just so much material and I found that coming up with material through observation while I was sitting in a meeting - obviously I was supposed to be paying attention and getting work done but I found that the best time for for me to come up with ideas was when I was not supposed to be coming up with ideas.
“Actually that’s the thing that I miss the most about working in the corporate world now is that I don’t get to be in that environment anymore and don’t get those awesome situations to make fun of.”
However, she says there was real double standard, and some things about the experience still sting.
“I was chosen to give a presentation in front of the whole company which is a huge honour that not many people get.
“I remember being told in front of my entire team that the reason I had been picked to give the presentation was because they needed diversity - because I was a woman and because I was a black woman.
“That was incredibly infuriating and it still pisses me off to this day, because you want to be recognised for doing a good job and for working hard and for deserving it because of that and not for these other reasons. It’s seemingly small but things like that you just don’t forget.
“Eighty percent of people in tech don’t think that there’s a problem with sexism in tech - and the rest are women.
She says she uses humour partly as a way to get people to think about their actions and maybe change some of their behaviour.
“My brand of humour is really about observation - so I’m not really telling people what to do, in fact a lot of my advice I’m telling you to do the opposite.
“A lot off the things that I’m doing is just holding up a mirror and saying ‘this is what happens’ and so it’s really up the person who sees it to say ‘Oh I recognise that and maybe I’d like to change it’ ... or not.”
Tips for women in the workplace – ‘to get the visibility you need while remaining as invisible as possible’
Always use a ‘sent from my phone’ email signature
“Even if you aren't’ sending from your phone - that makes you look like you’re always busy and on the go, and it gets you out of proofreading because hey, you’re on your phone.
Add private events to your calendar
“It looks like you’re very busy and in demand at work and people will calendar stalk you and see that you’re very busy and that will have them wagging their tongues about what it is you’re up to.
Have your email send out in the middle of the night
“Everyone thinks you’re up late thinking about the future of the company, what a competitor is doing or the status of a contract and things like that.
Complain about how many emails you get in the right way
“I was once talking with a coworker and he said that he got a lot of emails and I said ‘well I have a hundred’ and he said ‘I have 200’.
“Find out how many emails the other person has and then you double it - and that’s how many emails you get - and that’s how you show that you’re a very important person.”
Use lots of emojis and exclamation marks in emails
“This one is fascinating to me, I find that I put a lot of exclamation points and smiley faces in my emails just to seem more approachable and likeable and nice, and a lot of women have written me that they do the same thing but they’re going to try to stop doing it so much.
“You’ll see women write things like ‘xoxo’ or ‘Happy Monday’, especially when they’re trying to say something negative. It’ll kind of get shrouded in flowery language or emojis to make it seem more nice."
Deadlines by consensus
“If you have to tell your male coworker what to do, and you have to say ‘get me this presentation by Monday’, it’s better to say ‘what do you think about getting me this presentation by Monday?’ Because that will make him feel like you really care about his opinions when it comes to deadlines."
Gratitude for plagiarism
“Another great one is if someone steals your idea - you’re in a meeting and someone repeats what you just said - it might be tempting to say ‘that’s exactly what I just said’. A better way to do it would be to say ‘thank you for articulating that so clearly’ so that, you know, nobody thinks you’re too angry about it.
“And let’s face it - if a man didn’t repeat what you said no one would have heard it anyway, so it’s really best for the team…
“It might be tempting to say ‘I already know that’ or ‘I’m the one who explained this to you’, the best thing to do is just say ‘thank you so much for explaining this to me, I would love it if you explained it to me again. And as he’s explaining it to you, you can think of how to maybe avoid that person in future."
“Gaslighting is a way of making your coworker feel crazy by just being confused by what they’re saying or being confused because they’re confused by what you’re saying and it’s a really good way to make it just seem like you know what you’re talking about and they don’t.
“One thing might be to if they bring up a problem, always bring up a problem that they really should be concerned about. So if you say ‘I’m really concerned about our weekly reviews’ you can say ‘well, what you should be concerned with is our monthly reviews’.
“It’s very confusing and the more you fight it the crazier you seem.
Gender neutralise your CV
“You don’t want a resume that screams ‘I’m female’, you want to make it seem as gender neutral or even as male as possible. SO if you use initials instead of your first full name, don’t use pronouns like ‘she’ or ‘her’, or use an email address like ‘firstname.lastname@example.org’.
“Sprinkle words like ‘gamechanger’ throughout, write down in your interests that you’re very interested in whisky or IPA or golf or sports.”
Don’t show up to meetings
“I found it was a way to make myself feel like important - if I didn’t show up and then I got an instant message ‘Hey, we really need you here’ and if I didn’t get that instant message, that just means that I didn’t really need to be there.”
How to Appear Smart at Meetings
“One of my favourite ones is to translate percentages into fractions, so if someone says ‘25 percent of people clicked on this button’ you say ‘oh, so about 1 in four’, and people will be really impressed with your quick math skills.”
“Another great one is just to ask ‘will this scale’ no matter what it is. Just ask ‘will it scale?’ - no one knows what it means but it definitely makes you look smart.”
“My favourite one, though, is to ask the presenter to go back one slide … it doesn’t really matter where in the presentation, you can say ‘oh excuse me, excuse me, can you just go back one slide please’.
“Everybody will think you’re going to brilliantly point out something on that slide that everyone else missed but you can just kind of look at the slide and look like you’re adding up some numbers and you can go ‘okay, yeah, we can move on’.
“You’ve totally taken control of the room.”
Walk around with an open laptop in hand
“That is the sign of someone who cannot stop working and is always productive and is maximising their productivity at every second.”