4 Jun 2020

Air NZ apologises over refunds, but will only offer credits

From The Panel, 4:20 pm on 4 June 2020

Consumer New Zealand says it is not reasonable for Air New Zealand to deny customers refunds and offer them credits instead.

Vaughn Davis - creative director and owner of Auckland ad agency 'The Goat Farm' - joins The Panel to weigh in on what kind of damage this could do to Air NZ's brand.