The Hawkes Bay District Health Board has apologised unreservedly and is sending letters to 605 people in the community after backtracking on a decision to cut housekeeping help.
The aid was mainly for people over 65, sometimes with mobility issues, in their own home.
Last week the board announced it was cutting the housework services. Many of the patients who rely on the housework service are elderly and were told in the letter that 'housework was good for them'.
The Board's acting executive director Planning and Funding Emma Foster spoke to reporter Eleisha Foon.