Big Aussie energy retailer says sorry to customers over carbon offset claims
One of Australia's biggest energy retailers has apologised to its customers and settled a lawsuit over its carbon offset programme.
Energy Australia's 'Go Neutral' programme promised customers a way to offset the emissions generated by their gas or electricity use - but the company had to admit their gas or electricity use was still sourced mainly from fossil fuels and that - quote - "offsets don't prevent or undo the harms caused by burning fossil fuels" for a customer's energy use.
Lobby group Parents for Climate launched legal action against the company - one of the 'big three' retailers in Australia - back in 2023.
It accused the company's Go Neutral claims amounted to misleading or deceptive conduct against the country's consumer law.
So could the settlement have implications for other companies making similar carbon offset claims? Kathryn is joined by Parents for Climate CEO Nic Seton.
