26 Oct 2023

Telcos fail to improve billing app for second year

From Nine To Noon, 9:05 am on 26 October 2023

The Commerce Commission says mobile phone providers have failed to improve pre-pay billing apps, for the second year in a row.

In the latest report, prepared by Consumer NZ, not much has changed when it comes to annual information on data, text and call usage - making comparison between telcos difficult.

In 2021, the Commerce Commission asked 2 Degrees, One NZ and Spark to improve information around usage and spend, so customers can compare plans more easily. 

Jessica Walker, campaigns manager for Consumer NZ, says nothing has changed since last year's report.

New Zealand Telcos Photo: