Thousands of New Zealand visa holders are being denied entry back in New Zealand. Of the 10,733 applications for an exception to the border closure have been made to Immigration New Zealand, only 1685 have been approved.
Carolina Zalazar and her daughter Martina, 10, are stuck in Bali and have been rejected twice in their quest to come home.
Marco Alben has been in his native South Africa with his family since they returned for a wedding and the border closed behind them. He's been rejected four times for an exception.
He and Carolina join Kathryn to detail how their quick trips overseas have turned into a two month nightmare, with no clue on when they can return. Katy Armstrong is a Licensed Immigration Adviser with Into NZ and is dealing with many similar cases, where people's lives are effectively on hold.