19 Feb 2020

Small electricity retailers celebrate end of win-backs

From Nine To Noon, 9:09 am on 19 February 2020
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Photo: 123RF

Small electricity retailers are celebrating after the decision of the Electricity Authority to ban the practice of offering better deals to customer who switch to a rival.

The Electricity Authority's move follows a recommendation in last year's electricity price review that so-called win-backs should not be offered to customers within 180-days of them leaving.

The review found the counter-offers hampered competition in the market generally, and stopped smaller retailers from expanding. 

Kathryn speaks with  Rob Bernau, Electricity Authority General Manager of Market Design and Luke Blincoe, Chief Executive of Electric Kiwi.