20 Dec 2023

Air NZ asks customers to be patient over holiday period

From Morning Report, 8:24 am on 20 December 2023

Air New Zealand is asking travellers to be respectful of staff and customers this holiday season as poor customer behaviour increases.

The national carrier says reports of unacceptable behaviour have hit nearly 200 a month, with the severity also increasing.

Air New Zealand Operational Integrity and Safety Officer Captain David Morgan spoke to Charlotte Cook.