15 Jun 2022

Victim advocate on ACC privacy review

From Morning Report, 8:45 am on 15 June 2022

ACC's chief executive has apologised for privacy breaches made by staff, after a damning independent review.

The review, which was commissioned after RNZ revealed a group of call centre workers shared client information on Snapchat, found ACC's privacy culture is poor, its policies are outdated and its staff not well informed.

ACC's chief executive Megan Main apologised for the breach.

"I'm personally sorry about the impact that the events in the Snapchat incident had on New Zealanders trust and confidence in ACC."

Ruth Money is a victim advocate who says a massive amount of work is needed to turn around ACC's culture and staff training.

She spoke to Morning Report.