15 Jun 2022

ACC chief executive has apologises for privacy breaches made by staff

From Morning Report, 7:35 am on 15 June 2022

A damning independent review has found ACC's privacy culture is poor, its policies are outdated and its staff not well informed.

The review, by laywer Linda Clark, was commissioned after RNZ revealed a group of call centre workers shared client information on Snapchat.

ACC chief executive Megan Main says all 30 review recommendations will be implemented by the end of 2023 and the public can be confident the agency will protect their private information.

She said she was sorry about the breach.

"I'm personally sorry about the impact that the events in the Snapchat incident had on New Zealanders trust and confidence in ACC."