A woman employed to help decide who gets emergency entry into MIQ facilities says she wasn't trained and there was no one to answer questions from desperate applicants.
The former worker, contracted via a temp agency, says the Ministry of Business, Innovation and Employment unit was so badly organised that a tranche of applications went unnoticed for an entire month and four staff walked off the job or were fired.
About 35 people are employed full-time to make decisions about who can avoid the queue for managed isolation because of dying relatives or other personal circumstances.
Katie Todd has the story.
