A woman seeking a fee waiver for managed isolation says it is upsetting officials who requested to see her father's personal medical records, aren't medically qualified.
People who are dying, need specialist healthcare or want to be with a terminally ill relative, can apply to skip the queue for the border hotels or have their fees waived.
The Ministry of Business Innovation and Employment says its dedicated team - of 35 full time staff - don't need a medical qualification to consider the supporting evidence and make decisions on the applications.
But Halide who recently returned from a trip to the UK to see her father with late stage Parkinson's, disagrees.
She has applied for a fee waiver for her stay in managed isolation, by sending in evidence of his life expectancy.
Halide told RNZ reporter Katie Todd it's a process she's struggled with.
