24 Nov 2020

AirBnB user pleased Consumer NZ pushing for Commerce Commission investigation

From Morning Report, 8:56 am on 24 November 2020

Consumer New Zealand wants the Commerce Commission to investigate Airbnb and Bachcare over what it describes as unfair cancellation terms. 

Airbnb customer, Marilyn, experienced this first hand and says she's pleased Consumer NZ is trying to challenge them so more people aren't burnt by the policy. 

She'd booked a trip to Canada for August 2020, but when the country went into lockdown, she cancelled - five months before the visit. 

Marilyn told reporter, Charlotte Cook, despite that notice, she's been left thousands of dollars out of pocket because of their unfair policy.