Locals in Raetihi say the community will be there to help the family get through the deaths of a much-loved grandmother and her two grandsons.
The three died when their farm vehicle plunged into a pond on a family farm in the Central North Island on Sunday morning.
Bev Hiscox, who was 66, died alongside Luka and JJ Sirett who were aged 10 and five.
Geoff Anderson manages the the Information Centre at Raetihi where Hiscox was a volunteer on Wednesday mornings.
He told RNZ reporter Hamish Cardwell she was a wonderful person who greeted the many visitors to the centre with a friendly smile.