This morning the consumer watchdog is lodging a complaint with the Commerce Commission over Air New Zealand's ongoing refusal to refund passengers from all its cancelled US flights.
The airline last month confirmed that people who had flights booked from or into the United States are entitled to a refund, in accordance with US law.
But Consumer NZ says it's still not refunding passengers who were to transit in the US, and is providing misleading information to people who want their money back.
Matthew Theunissen reports.
