16 Sep 2019

More ACC clients complain over slack taxi service

From Morning Report, 7:54 am on 16 September 2019

More taxi users have complained about slack service when ACC is footing the bill for their ride. Last week RNZ reported Auckland woman Rachel Scott's story of days of taxis arriving up to an hour late, or not at all. Drivers told her it was because they were paid about ten percent less for an ACC job, so would ditch it for a better offer if they could. At the time, RNZ was told her case was probably a one-off. But others have been in touch and confirmed what Ms Scott suspected all along - as Emma Hatton reports.