10 Jul 2019

Tower to ask customers specific questions for insurance policy

From Morning Report, 6:13 am on 10 July 2019

An insurance industry watchdog says Tower could be trying to get ahead of any law changes with its move to change its disclosure rules.

Yesterday, Tower announced it will stop asking customers a catch-all disclosure question, and instead ask a series of smaller questions that they will have to answer truthfully.

The Insurance and Financial Services Ombudsman, Karen Stevens, says over the past 20 years, her office has dealt with plenty of non-disclosure cases.