Changing the bullying culture at Fire and Emergency New Zealand (FENZ) requires every leader, and an independent and trustworthy complaints process - says an independent reviewer.
The latest investigation was launched in April after the FENZ board asked the Public Service Commission to assess the organisation's progress to fix its culture of bullying and harassment.
The deputy public service commissioner Helene Quilter says while FENZ had started on reforms, problems persisted and significant work is still needed.
Katie Scotcher reports.
