17 Jan 2020

Southern Response apology strikes sour note

From Five O'clock Report, 5:10 pm on 17 January 2020

That's how those at the centre of issues with Southern Response have characterised the state insurer's public apology.

Southern Response's new boss, Casey Hurren, offered the public apology while speaking to RNZ.

But as our reporter Timothy Brown has found out, it didn't go far enough for those battling Southern Response.