Customer abuse of hospitality workers nearly doubles in a year

Customer abuse of hospitality and tourism workers has nearly doubled in just a year according to a new study. The report commissioned by MBIE surveyed 957 people employed in the industries around the motu. The study found, that last year, about 50 percent of incidents where hospitality and tourism workers were harassed bullied, customers were the perpetrators - up from 26 percent in 2024. Lead researcher, Professor David Williamson carried out the study alongside AUT and spoke to Lisa Owen.