18 Dec 2025

IKEA customers facing delivery delays and payment issues

From Checkpoint, 4:10 pm on 18 December 2025

Homeware retail giant IKEA appears to be a victim of its own success. It's shutting down its customer support centre from tomorrow for the rest of the week so that its team can focus entirely on rebooking customer orders and resolving outstanding cases. But now some customers are dealing with repeated delivery delays and wrangling over payments & tech issues. Long-time IKEA customer Pete Targett is in queue for a delivery and spoke to Lisa Owen.