Jetstar apologises to customers as it faces fines

Budget airline Jetstar has apologised for letting down its New Zealand customers as it faces a potentially hefty fine after pleading guilty to misleding flyers about their rights. The Commerce Commission took the airline to court claining it discouraged people from seeking compensation for delayed or cancelled flights. Jetstar representatives have been in the Auckland district court for a sentencing hearing. In a statement it said it takes full responsiblity for the mistakes and has been contacting customers to ensure they get what they are entitled to. Felix Walton was in court and spoke to Lisa Owen.