30 Apr 2024

Family unimpressed after Air NZ cancellation

From Checkpoint, 4:45 pm on 30 April 2024

Four out of ten for customer service Air New Zealand. That's how one family's rating the national carrier after it cancelled their Chicago flight and left them in call centre limbo land, refusing to re-book them with like for like seats on a different service. Lisa Owen spoke with Rupert, a Kiwi living in the USA.