"Just hang in there and give it some time" - that advice to a woman in managed isolation who has been in excruciating pain, vomiting and crying for days.
Josephine, a New Zealander who returned from Sydney on August 26 was a few days into her stint at the Grand Millennium when her impacted wisdom teeth became infected, her gums became swollen and painful and her whole body started to ache.
She told Checkpoint the staff have been pureeing her food so she can eat, but when she asked for urgent medical help - she was told she'd have to wait till her two weeks isolation is over.
The Northern Region Health Coordination Centre (NRHCC) looks after the healthcare of returnees during their time in managed isolation or quarantine.
In a statement, it said: "The health and wellbeing of returnees is incredibly important to us.
"While returnees are in our care, they receive a daily health check with a nurse. We also help to arrange healthcare appointments as appropriate with for example a GP, dental or other specialist. In most instances this will be a telehealth appointment but where appropriate a GP will visit the facility to assess an individual. Returnees can also be transferred to a hospital for any medical condition which requires hospital-level care.
"We’ve looked into this situation and our records show that appointments have been arranged via telehealth and in-person, and she is receiving the appropriate care."
