"They were just numbers" - that's how a quantity surveyor describes how Arrow International treated customers during his time working there.
Arrow International - which collapsed earlier this year - project managed AMI and Southern Response's earthquake claims.
A team from Arrow still works with Southern Response on its outstanding claims.
Southern Response has refused every interview request Checkpoint has put to them in recent weeks.
But former Arrow quantity surveyor Stephen Betts was happy to speak.
Logan Church reports