Former Southern Response customers are questioning whether the state insurer should be investigated under the Crimes Act for deceiving its customers.
It comes after a High Court ruling last week found a Southern Response practice of writing up two separate costings for home repairs - and only offering the customer the cheaper one - was deceptive and misleading.
Christchurch couple Mark Gilmour and Althea Kallas say they have also been short-changed, by $200,000.
After ministerial intervention they had a face to face meeting with CEO Anthony Honeybone last year - but he dismissed their claims.
And now the couple wants an inquiry into Southern Response and an investigation into whether the company has breached the Crimes and Fair Trading Acts.
Logan Church explains.
