8 Jun 2018

‘I’m disappointed EQC. No, I’m heartbroken’

From Checkpoint, 5:18 pm on 8 June 2018

A Christchurch woman who's spent five years battling EQC after discovering her home had botched quake repairs, says the process continues to take an emotional and financial toll.

EQC offered Georgina Hanafin $48,000 to fix the house but she said the repair bill would be more than $260,000. Her mortgage is more than $300,000.

Late this afternoon, EQC finally agreed to reimburse her $7000 for the independent engineer's report after previously refusing to do so.

"But the amount they've actually come to as a settlement amount is unacceptable and it's not going to fix the damage that they've done to my house."

In an interview with Checkpoint, Ms Hanafin has described dealing with EQC on a daily basis as dehumanising and stressful.

"It's dehumanising having to deal with EQC on a daily basis, it's a full time job, we're tired, we're exhausted, we're financially destitute. We are living with depression, anxiety, post-traumatic stress disorders."

Ms Hanafin said she had emailed EQC saying she did not accept their full and final offer because it would not cover fixing the damage to her house.  

She has posted an open letter on Facebook about her five years of anguish, heartbreak and financial struggles and her fears for the future.

Ms Hanafin said she would like EQC to acknowledge that shoddy workmanship and negligence has resulted in the situation she is in "both financially and emotionally" and wants the organisation to pay the full amount to get it repaired.